At Tiber Lens, we strive to provide high-quality photography accessories, digital cameras, and camera lenses. If you are not satisfied with your purchase, please review our Refunds & Return Policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 14 days from the date of delivery.
  • The product must be in its original condition, unused, and in the original packaging, including all accessories, manuals, and warranty cards.
  • Items that are damaged due to misuse, mishandling, or improper care are not eligible for return.

2. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [[email protected]] within 14 days of delivery to request a return authorization. Include your order number and a brief reason for the return.
  2. Wait for Approval: Our support team will review your request and provide further instructions.
  3. Ship the Item: Once approved, you must return the item within 7 days of receiving the return confirmation. The return shipping costs are the buyer’s responsibility.
  4. Inspection & Approval: After receiving the returned item, our team will inspect it and notify you of the approval or rejection of your return.

3. Refund Policy

  • If your return is approved, a refund will be processed within 7-10 business days after inspection.
  • Refunds will be issued to the original payment method (if applicable) or provided as store credit.
  • Shipping fees are non-refundable.
  • If your return is rejected, we will notify you and arrange for the item to be sent back.

4. Non-Returnable & Non-Refundable Items

  • Opened or used camera lenses, memory cards, or batteries due to hygiene and safety reasons.
  • Clearance or sale items (final sale products).
  • Items returned without original packaging or missing accessories.
  • Any product reported after the 14-day return window.

5. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos or videos of the issue. We will assess the claim and provide a replacement or refund.

6. Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at [[email protected]] within 14 days of delivery.

7. Contact Us

If you have any questions about our Refund & Return Policy, feel free to reach out [email protected].