At Tiber Lens, we are committed to delivering high-quality photography accessories, digital cameras, and camera lenses to our customers worldwide. Please review our Shipping Policy for details on processing times, delivery estimates, and shipping guidelines.
1. Order Processing Time
- All orders are processed within 1-3 business days (excluding weekends and holidays).
- You will receive a confirmation email with tracking details once your order has been shipped.
2. Shipping Time & Delivery Estimates
We offer worldwide shipping, and estimated delivery times vary based on location:
- United States & Canada: 7-14 business days
- Europe: 7-15 business days
- Australia & New Zealand: 10-20 business days
- Asia: 10-20 business days
- Middle East & Africa: 15-30 business days
- South America: 15-30 business days
Note: Delivery times are estimates and may be affected by customs delays, unforeseen circumstances, or local courier issues.
3. Shipping Costs
- Shipping costs are calculated at checkout based on the destination.
- Any additional import duties, taxes, or customs fees are the buyer’s responsibility.
4. Tracking Your Order
- Once your order is shipped, you will receive an email with tracking details.
- Please allow 24-48 hours for tracking updates to appear in the system.
5. Undeliverable & Lost Packages
- If your package is lost or undelivered, contact us at [[email protected]], and we will work with the courier to resolve the issue.
- If a package is returned to us due to an incorrect address, the customer must cover reshipping costs.
6. Delays & Shipping Issues
- Tiber Lens is not responsible for delays caused by customs, weather conditions, or courier issues.
- If your order has not arrived within the estimated timeframe, please reach out to us for assistance.
7. Contact Us
For any questions regarding shipping, feel free to contact our support team [email protected].